Privacy Policy (Gunjan Chudi)

Last Updated / Effective Date: 19 February 2026

1) Introduction

Gunjan Chudi (“we”, “our”, “us”) operates https://gunjanchudi.com (“Website”).

We respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, share, store, and safeguard your information when you visit our Website, create an account, or purchase products.

By using the Website, you consent to the practices described in this Policy.

2) Scope

This Policy applies to retail (B2C) and wholesale/bulk (B2B) customers.

If you share business details (e.g., GSTIN) for invoicing/wholesale pricing, that data is also covered.

3) Information We Collect

A. Personal Information (provided by you)
Full name
Email address
Mobile number
Billing and shipping address
Order details and purchase history
Communication history (email/WhatsApp/calls related to orders/support)

B. Wholesale / B2B Information (if applicable)
Business/Firm name
GSTIN (if provided for invoicing/wholesale orders)
Bulk order preferences (packing, quantities, etc.)

C. Payment Information
Payments are processed securely via third-party payment gateways.
We do not store card numbers, CVV, UPI PIN, or banking credentials.

D. Technical / Usage Information
IP address
Device and browser type
Website usage data (pages visited, time spent, cart activity)
Cookies/analytics identifiers

E. Claims/Verification Evidence (for returns/defects/disputes)
If you raise a claim (damage/defect/wrong item), we may request photos/unboxing video and packaging label images for verification.

4) How We Use Your Data

We use your data to:
– Process, confirm, and fulfill orders
– Arrange shipping and delivery
– Provide customer support and communicate order updates
– Verify claims, handle disputes/chargebacks, and prevent fraud/abuse
– Maintain records for accounting/tax/legal compliance
– Improve Website performance, analytics, and troubleshooting
– Send promotional updates only if you opt in (you can opt out anytime)

5) Cookies & Tracking

Cookies help us:
– Maintain login sessions
– Save cart items and preferences
– Support website analytics and security
You can manage cookies via browser settings.
Disabling cookies may affect certain features (login/cart/checkout).

6) Data Sharing

We do not sell your personal data.
We may share your data only with:
– Payment gateways (for processing transactions)
– Courier/logistics partners (for delivery)
– Hosting/IT service providers (for site operation, security, backups)
– Government or law enforcement authorities (when required by law)
– Professional advisors (audit/legal/accounting), when necessary for compliance/disputes
Data sharing is on a need-to-know basis only.

7) Data Security

We use reasonable safeguards such as:
– Access controls and limited access
– Encryption where appropriate
– Monitoring and security practices
No online system can be guaranteed 100% secure, but we take protection seriously and act as per applicable law if any incident occurs.

8) Data Retention (Important)

We retain personal data only as long as necessary for:
– Order fulfillment and customer support
– Returns/claims and dispute resolution
– Legal/tax/compliance recordkeeping
Claims evidence (photos/videos) may be retained for a limited period to resolve disputes and verification.

9) Your Rights

You may request to:
– Access the personal data we hold about you
– Correct/update your personal data
– Delete/erase your personal data (where legally possible)
– Withdraw marketing consent / opt out anytime
– Request a copy of your data
We may verify your identity before processing such requests.

10) Cross-Border Processing

Some service providers (e.g., cloud/IT tools) may process or store data outside India.
Such processing will be subject to applicable Indian laws and requirements.

11) Third-Party Links & Social Media

Our Website may contain links to third-party platforms (Instagram/Facebook/YouTube etc.).
Their privacy practices are governed by their own policies; we do not control them.

12) Children’s Privacy

Our Website is intended for general users.
We do not knowingly collect personal data from children.
If you believe a child’s data was shared, contact us to review and act appropriately.

13) Contact & Grievance

For privacy-related questions or requests:
Email: gunjankanganstore@gmail.com
Phone/WhatsApp: +91 9102020233
Grievance Contact Person: Amit Sharma, Manager, +91 9102020233

14) Changes to This Policy

We may update this Privacy Policy from time to time.
The “Last Updated” date will reflect the latest version.
Continued use of the Website means you accept the updated Policy.